Questions
Good to know. Asked and answered.
What your customers and crews need, how you get paid, the free trial, plans and your data.
Using Yardscale.
Do my customers need to download anything?
No. Customers get your quote page, invoices and their account page as links that open in any browser, on a phone or a computer.
Do my crews need an app?
No. Crews log in on their phone's browser and use the Today screen. They can add it to their home screen so it opens like an app.
How do I get paid?
Payments go through Stripe, straight to your own Stripe account and bank. Stripe's standard card processing fees apply. Customers can save a card when they book, so you charge it when the job is done, or they pay invoices online.
Can I bring my existing customers?
Yes. Import them from a CSV file (for example, exported from a spreadsheet or your current software), or add them one at a time.
What happens after the free trial?
You try the plan you pick free for 14 days, without entering a card. When it ends, subscribe to keep going. If you don't, your account becomes read-only: nothing is deleted.
Is my data safe, and is it mine?
Each business's data is kept separate by the database itself, and every connection is encrypted. Card numbers stay with Stripe. You can export your customer list anytime, and delete your business and all its data whenever you want.
Plans and billing.
How does the free trial work?
You pick a plan when you sign up and use it free for 14 days, without entering a card. When the trial ends, subscribe to keep going. If you don't, your account becomes read-only: nothing is deleted, and you can choose a plan anytime.
Is Yardscale AI included in the trial?
On Growth and Commercial, yes, with a set number of questions for the trial: 10 on Growth and 20 on Commercial. Once you subscribe, AI is included every month. Starter and Team don't include AI.
Who counts as a person on my team?
Everyone with their own Yardscale login: you, office staff, managers and crew members, plus anyone you've invited who hasn't joined yet. Your customers never count; they use links and don't need an account.
Can I change plans later?
Yes, from the Billing page. Upgrades start right away and you pay only the difference for the rest of the period. Downgrades start at the end of the period you've paid for. Nothing you've saved is deleted when a feature isn't in your new plan.
How does billing work?
Plans renew automatically every month or year until you cancel. Cancel anytime from the Billing page and keep access until the end of the period you've paid for. Prices are in US dollars.
What if a payment fails?
We'll let you know, and you keep full access for 14 days while you update your card. After that, your account becomes read-only until the payment goes through.
Are there other fees?
No setup fees and no per-customer fees. Card payments from your customers go through Stripe to your own Stripe account, and Stripe charges its standard processing fees for those.
Still wondering? Try it free for 14 days.
Try any plan free for 14 days. No card needed, and nothing is deleted if you stop.