This document is in effect, but it has not yet been reviewed by an attorney. If it changes in a material way, we will tell you before the change applies.
These Terms of Service ("Terms") are an agreement between James Ventures LLC, a Utah limited liability company doing business as Yardscale ("Yardscale", "we", "us"), and the business that creates a Yardscale account ("Subscriber", "you"). They cover getyardscale.com, the Yardscale web and mobile apps, and related services (the "Service"). Our Privacy Policy, Data Processing Agreement and Acceptable Use Policy are part of these Terms.
You accept these Terms by ticking the box when you sign up, join a team or subscribe. If you accept on behalf of a business, you confirm you are authorised to bind it.
1. Eligibility and accounts
1.1 The Service is for businesses, mainly lawn care, landscaping and outdoor service companies in the United States and Canada. It is not for personal, family or household use.
1.2 You must be at least 18 years old and able to form a binding contract.
1.3 Give accurate information and keep it up to date. Keep your login secure and tell us promptly at yardscaleapp@gmail.com if you believe your account has been misused. You are responsible for activity under your account.
2. Your team
2.1 The person who creates a business is its owner. The owner controls the account, plan, billing, data export and deletion, and may invite team members with roles (admin, manager, office, crew lead, crew).
2.2 You are responsible for your team members' use of the Service and for removing access when someone leaves.
2.3 Each plan includes a number of team seats. Moving to a smaller plan never removes people, but you cannot add more until you are under the new limit, and a downgrade is refused while your team is larger than the new plan allows.
3. Free trial
3.1 New businesses get a 14-day free trial of the plan chosen at sign-up. No payment card is required to start the trial.
3.2 Some features have trial limits (for example, a limited number of AI assistant questions).
3.3 When the trial ends, if you have not subscribed, your account becomes read-only: you and your team can still sign in, view and export your data, and subscribe, but you cannot make changes or receive new online quotes. We do not charge you, and we do not delete your data, because a trial ended.
3.4 We email the owner before the trial ends and when it has ended.
4. Subscriptions and billing
4.1 Plans and prices. Current plans and prices are shown at getyardscale.com/pricing and on your Billing page, in US dollars, billed monthly or yearly. Prices exclude any taxes.
4.2 Before you pay you see a review page showing the plan, the amount due today, the recurring price and how often it renews, and that the plan renews automatically until you cancel. You must accept these Terms on that page. You then enter your card on the secure checkout page of our payment processor, Stripe.
4.3 Subscribing during a trial ends the free trial that day and starts your paid plan. The first full period is charged immediately. Unused trial days do not carry over.
4.4 Automatic renewal. Your plan renews automatically at the end of each monthly or yearly period. You authorise us, through Stripe, to charge your payment method the price of your plan for each new period, plus any applicable tax, until you cancel. Your next renewal date is shown on your Billing page.
4.5 Upgrades take effect immediately. You are charged at once for the prorated difference for the rest of the current period, as shown on the confirmation screen before you confirm. Switching from monthly to yearly billing starts a new yearly period that day.
4.6 Downgrades take effect at the end of your current paid period. You keep your current plan until then and can undo the change before it takes effect. No credit or refund is given for the rest of the period.
4.7 Cancellation. You can cancel at any time yourself from the Billing page, without contacting us. Cancellation takes effect at the end of the period you have already paid for: you keep full access until then and are not charged again. After that, your account becomes read-only and your data is kept until you delete it.
4.8 Refunds. Payments are non-refundable, including for partial periods, unused features or downgrades, except where the law requires a refund or where we choose to give one in a particular case.
4.9 Failed payments. If a renewal payment fails, Stripe may retry it and we or Stripe will let you know. You keep full access for 14 days after the first failed payment. If it is still unpaid after that, your account becomes read-only until payment succeeds. If the subscription ends because it was not paid, your data is kept and you can subscribe again.
4.10 Price changes. We may change prices. We will email you at least 30 days before a new price applies to your plan; it starts at your next renewal after that. You can cancel before it applies.
4.11 Taxes. Prices exclude sales, use, GST/HST and similar taxes. We will add taxes where we are required to collect them, and you are responsible for any taxes on your purchase.
4.12 Questions about a charge. Please contact us before disputing a charge with your bank so we can correct any mistake quickly.
4.13 Promotions. Promotion codes apply only as stated when offered.
4.14 App stores. Yardscale plans are bought on our website, not through Apple or Google in-app purchase.
5. Your customers and their payments
5.1 Yardscale is a tool for running your business. You are responsible for your relationships with your customers: your prices, quotes, work, invoices, refunds, disputes, licences, insurance and taxes. Yardscale is not a party to your agreements with your customers.
5.2 Card payments from your customers are processed by Stripe through your own Stripe account, under Stripe's terms, including the Stripe Connected Account Agreement. You are the merchant: Stripe's fees apply, and chargebacks and losses are yours. If Yardscale ever adds a fee to these payments, we will tell you before it applies.
5.3 If you save customers' cards and charge them automatically (after a visit, per invoice or monthly), you are responsible for having your customers' authorisation for those charges. Failed charges may be retried automatically while that setting is on.
5.4 Messages to your customers. You are the sender of the emails and texts you send through Yardscale (quotes, reminders, invoices, review requests, follow-ups and campaigns). You are responsible for having permission to contact your customers and for complying with laws such as CAN-SPAM, Canada's anti-spam law (CASL) and the TCPA. Do not remove or work around unsubscribe links, STOP handling or address footers. Marketing-type emails require a mailing address in Business settings (a PO box or mailbox service is fine; it does not have to be your home).
5.5 Lawn treatment records. You are responsible for their accuracy and for meeting pesticide licensing and record-keeping rules.
6. Your data
6.1 You own the data you and your team put into the Service, including information about your customers ("Your Data"). You give us a limited licence to host, copy, process and display Your Data only to provide, secure and support the Service for you, as described in the Privacy Policy and the Data Processing Agreement.
6.2 You confirm you have the rights and permissions needed to put Your Data into the Service and to have us process it.
6.3 Export. Owners and admins can download the business's data from Settings at any time, including while the account is read-only.
6.4 Deletion. The owner can delete the business in Settings after cancelling any paid plan. Your Data is then removed from the Service; encrypted backups that contain it expire within 30 days.
6.5 Backups. We keep encrypted nightly database backups for 30 days for disaster recovery. Photos and logos are not currently included in these backups. Backups are not a substitute for your own exports.
7. Acceptable use
You must follow the Acceptable Use Policy. We may limit or suspend access as described there.
8. AI features
8.1 Plans that include Yardscale AI let owners and admins ask questions about their business. The assistant reads your records to answer, using our AI provider, Anthropic. It cannot change records, send messages or take payments. AI weather rescheduling suggests new dates that a person must approve.
8.2 AI answers can be wrong or incomplete. Review them before relying on them, especially for prices, estimates, customer messages, money and scheduling. You remain responsible for your estimates, customer communications and business decisions.
8.3 AI use is limited by plan: a monthly allowance, a smaller allowance during trials, and limits on how many questions can be asked per minute and per hour. We may pause AI features to prevent abuse or excessive cost.
9. Estimates and third-party information
Measurements from satellite imagery, weather forecasts, drive times and routes, and tax calculations are estimates that depend on third-party data (such as Mapbox, Maxar, OpenStreetMap and government weather services) and on your inputs. Check important figures before quoting or acting on them.
10. Our intellectual property
The Service, including its software, design, text and branding, belongs to Yardscale and its licensors. We give you a limited, non-exclusive, non-transferable right to use it for your business while your account is active. You may not copy, resell, reverse engineer or build a competing product from it. If you send us feedback, we may use it without obligation to you.
11. Third-party services
The Service relies on third parties such as Stripe, Mapbox, Anthropic, Resend, Twilio, Supabase and Vercel. Features that depend on them may be subject to their terms. We are not responsible for their outages or changes, but we will work to keep the Service running.
12. Availability and changes
We aim to keep the Service available but do not promise uninterrupted or error-free operation. We may perform maintenance and may change or remove features. If a change materially reduces what your paid plan includes, we will tell you in advance and you may cancel.
13. Suspension and termination
13.1 You can stop using the Service and delete your business at any time.
13.2 We may suspend or end your access if you materially breach these Terms or the Acceptable Use Policy, fail to pay, or create a risk to the Service, other users or the public. Where reasonable, we will warn you first and give you a chance to fix the problem and export your data. A suspended account is read-only.
13.3 Sections 5, 6, 10, 14, 15, 16 and 17 continue to apply after these Terms end.
14. Disclaimers
TO THE EXTENT ALLOWED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
15. Limitation of liability
TO THE EXTENT ALLOWED BY LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR $100 IF YOU PAID NOTHING. These limits do not apply to your payment obligations or to liability that cannot be limited by law.
16. Indemnity
You will defend and indemnify Yardscale against claims by third parties arising from Your Data, your services to your customers, messages you send through the Service, or your breach of these Terms or the law.
17. Governing law and disputes
17.1 These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law rules.
17.2 Before starting a claim, each party agrees to try to resolve the dispute informally for 30 days after written notice to the other.
17.3 Disputes that are not resolved will be heard in the state or federal courts located in Weber County, Utah, and both parties consent to their jurisdiction. Either party may bring an eligible claim in small claims court.
18. Changes to these Terms
We may update these Terms. For material changes we will give at least 30 days' notice by email or in the app and ask you to accept the new version. Changes do not apply to the past. If you do not accept, you may cancel before the change takes effect.
19. General
These Terms, with the documents they refer to, are the entire agreement about the Service. If any part is unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, sale or reorganisation. Notices to us go to the contact details below; notices to you go to the owner's email address.
Contact
- James Ventures LLC, doing business as Yardscale
- 2072 S 4140 W, Taylor, UT 84401, USA
- yardscaleapp@gmail.com